We offer multiple shipping methods including DHL, 2-3 day UPS Ground, & UPS 2 Day Shipping.

Please note, if we are experiencing delays orders can take up to five business days to be processed before being shipped, even if 2 Day Air is selected.

If you live outside of the US: You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.

We are not held liable for any customs fees in your country, holding times, unclaimed parcels or incorrect shipping information provided.

If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Pre-orders

Please note, if you order a pre-order item it is because it has sold out and the next batch is in production. If you select 2 day shipping on a pre-order item, it only affects how soon it will be shipped after it comes back in stock. Pre-order dates are accurate 99% of the time, but they are estimates.

Store credit & exchange policy

HEIRESS BEVERLY HILLS does not offer returns. For orders in the US, we offer store credit and exchanges within a 14 day period of your purchase. If more than 14 days have gone by since your purchase, unfortunately we can't offer you a store credit or an exchange.

A $12 shipping fee will be charged on exchanges and store credits. We do not refund the shipping costs.

Once you are issued a return label, you must send back the item within 5 business days of receiving the return label, or the request will not be granted.

To be eligible for a store credit or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your store credit/exchange, we require an order number and proof of purchase.

There are certain situations where only partial store credits/exchanges are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

ALL SALE ITEMS ARE FINAL SALE - THERE ARE NO EXCHANGES OR STORE CREDITS PERMITTED.

If an item Is purchased at full price and then goes on sale shortly thereafter, we are not responsible for any refunds or to issue a credit.

Please note, if you live outside of the United States, you will be responsible for import fees and tax.

Exchanges within US (if applicable)
If you need to exchange an item, it must be done within 14 days of your purchase.

Please use the return portal and send your item to: 10034 Spanish Isles Blvd Unit C9 Boca Raton, FL 33498

Below, please find the link for the return portal.

We will be granting you a store credit, which you can then use to place your exchange order.

https://heiressbeverlyhills.loopreturns.com/#/

PLEASE NOTE: IF YOU SEND AN ITEM BACK WITHOUT THE SECURITY RIBBON INTACT (AND NOT TAMPERED WITH) OR THE HEIRESS TAG ATTACHED, YOU WILL BE CHARGED FOR THE ORDER AND CHARGED FOR SHIPPING TO SEND IT BACK TO YOU.

Exchanges/Returns for Store Credit within US 

For exchanges/store credits, you should mail your product to: 10034 Spanish Isles Blvd Unit C9 Boca Raton, FL 33498. Please do this through the return portal.

https://heiressbeverlyhills.loopreturns.com/#/

PLEASE NOTE: IF YOU SEND AN ITEM BACK WITHOUT THE SECURITY RIBBON INTACT (AND NOT TAMPERED WITH) OR THE HEIRESS TAG ATTACHED, YOU WILL BE CHARGED FOR THE ORDER AND CHARGED FOR SHIPPING TO SEND IT BACK TO YOU.

We will issue you a return label but deduct $12 USD as a shipping fee.

If you live outside of the US, we only offer return for store credit, please email customer service for return approval. Please ship your item back to us, we will not cover the cost or the import fees/taxes. Once we receive and inspect the item, if it is within our allocated time frame (of 14 days), we will issue a store credit. You can then use your store credit to place a new order for exchanges, if you wish. 

ABOUT US

HEIRESS BEVERLY HILLS IS A FOR WOMEN, BY WOMEN, LUXURY CLOTHING BRAND. HEIRESS WAS BORN DUE TO OUR FOUNDER'S FRUSTRATION WITH THE FAST FASHION INDUSTRY, THE LACK OF HIGH QUALITY MATERIALS BEING USED, AND THE CONSTANT NEED TO HAVE CLOTHING ALTERED TO FIT PERFECTLY. HEIRESS EMBODIES S-L-O-W FASHION. HEIRESS IS KNOWN FOR HIGH QUALITY FABRICS AND CONSTRUCTION, WITH A FIT THAT FEELS CUSTOM MADE, JUST FOR YOU.

DESIGNED BY OUR HIGHLY SKILLED DESIGNERS, SPECIALIST PATTERN CUTTERS, AND GARMENT TECHNOLOGISTS; HEIRESS CELEBRATES THE FEMALE FORM AND DESIGNS TIMELESS PIECES THAT WILL LIVE IN YOUR CLOSET FOREVER. OUR COLLECTIONS ARE DESIGNED TO CAPTURE THE ESSENCE OF SENSUALITY, INSPIRED ABOVE ALL TO EMPOWER WOMEN. WE UNDERSTAND THAT CONFIDENCE IS KEY, AND OUR DESIGNS THAT ARE MEANT TO SCULPT AND SHAPE YOUR BODY, WILL HAVE YOU COVERED.

EACH COLLECTION TAKES ABOUT SIX MONTHS FROM INITIAL CONCEPTION TO PRODUCTION. THE DESIGN TEAM HAND SKETCHES AND DRAPES ON A MANNEQUIN TO CREATE UNIQUE DESIGNS HEAVILY INFLUENCED BY CORSETRY. THEN, OUR DESIGNERS SOURCE AND DEVELOP FABRICS TO PRIORITIZE QUALITY & FIT. THE COLLECTION IS ACTIONED INTO CAD FORM WITH TECHNICAL ILLUSTRATORS AND GARMENT TECHNOLOGISTS. OUR TECHNICAL PACKS HAVE INTRICATE DEVELOPMENT DETAILS THAT ARE THEN SENT OFF TO OUR FACTORIES. ONCE SAMPLES ARE CREATED, OUR GARMENT TECHNOLOGISTS HAVE SEVERAL FIT SESSIONS ON FIT MODELS OF ALL DIFFERENT SHAPES AND SIZES. AFTER FITTINGS, OUR PIECES GO THROUGH MULTIPLE REVISIONS IN THE SAMPLE PROCESS, IN ORDER TO GET A FIT THAT FEELS CUSTOM MADE, JUST FOR YOU.

ALL OF OUR PIECES ARE ETHICALLY MADE AND MANUFACTURED. WE HAVE BUILT THE NECESSARY INFRASTRUCTURE TO SUPPORT ETHICAL LABOR. WE HAVE AN INCREDIBLE LARGE TEAM OF ARTISAN SEWERS AND CREATORS, WORKING IN HAPPY AND COMFORTABLE ENVIRONMENTS. WE CHERISH EACH AND EVERY PERSON THAT TOUCHES OUR PRODUCTS IN THE PROCESS, AS WITHOUT THEM, WE WOULD NOT BE HEIRESS.

HEIRESS REMAINS COMMITTED TO ITS SUSTAINABILITY PRACTICES. WE PRODUCE LIMITED BATCHES OF EACH DESIGN IN ORDER TO BE ENVIRONMENTALLY CAUTIOUS AND PREVENT EXCESS WASTE. ONCE A DESIGN SELLS OUT, WE OPEN UP PRE-ORDER TO FURTHER PREVENT WASTE. HEIRESS REMAINS COMMITTED TO SEEKING SUSTAINABLE WAYS TO WORK AND GROW.

OUR FOUNDER