Store credit & exchange policy

HEIRESS BEVERLY HILLS does not offer returns. We offer store credit and exchanges within a 14 day period of your purchase. If more than 14 days have gone by since your purchase, unfortunately we can't offer you a store credit or an exchange.

A $15 restocking fee will be charged on exchanges and store credits. We do not refund the shipping costs.

Once you are issued a return label, you must send back the item within 4 business days of receiving the return label, or the request will not be granted.

To be eligible for a store credit or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your store credit/exchange, we require an order number and proof of purchase.

There are certain situations where only partial store credits/exchanges are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

ALL SALE ITEMS ARE FINAL SALE - THERE ARE NO EXCHANGES OR STORE CREDITS PERMITTED.

If an item Is purchased at full price and then goes on sale shortly thereafter, we are not responsible for any refunds or to issue a credit.

Please note, if you live outside of the United States, you will be responsible for import fees and tax.

 

Exchanges (if applicable)
If you need to exchange an item, it must be done within 14 days of your purchase.

Please use the return portal and send your item to: 10034 Spanish Isles Blvd Unit C9 Boca Raton, FL 33498

Below, please find the link for the return portal.

We will be granting you a store credit, which you can then use to place your exchange order.

heiressbeverlyhills.returnscenter.com

Shipping
For exchanges/store credits, you should mail your product to: 10034 Spanish Isles Blvd Unit C9 Boca Raton, FL 33498. Please do this through the return portal.

heiressbeverlyhills.returnscenter.com

We will issue you a return label but deduct $15 USD as a shipping and restocking fee.

ABOUT US

HEIRESS BEVERLY HILLS IS A FOR WOMEN, BY WOMEN, LUXURY CLOTHING BRAND. HEIRESS WAS BORN DUE TO OUR FOUNDER'S FRUSTRATION WITH THE FAST FASHION INDUSTRY, THE LACK OF HIGH QUALITY MATERIALS BEING USED, AND THE CONSTANT NEED TO HAVE CLOTHING ALTERED TO FIT PERFECTLY. HEIRESS EMBODIES S-L-O-W FASHION. HEIRESS IS KNOWN FOR HIGH QUALITY FABRICS AND CONSTRUCTION, WITH A FIT THAT FEELS CUSTOM MADE, JUST FOR YOU.

DESIGNED BY OUR HIGHLY SKILLED DESIGNERS, SPECIALIST PATTERN CUTTERS, AND GARMENT TECHNOLOGISTS; HEIRESS CELEBRATES THE FEMALE FORM AND DESIGNS TIMELESS PIECES THAT WILL LIVE IN YOUR CLOSET FOREVER. OUR COLLECTIONS ARE DESIGNED TO CAPTURE THE ESSENCE OF SENSUALITY, INSPIRED ABOVE ALL TO EMPOWER WOMEN. WE UNDERSTAND THAT CONFIDENCE IS KEY, AND OUR DESIGNS THAT ARE MEANT TO SCULPT AND SHAPE YOUR BODY, WILL HAVE YOU COVERED.

EACH COLLECTION TAKES ABOUT SIX MONTHS FROM INITIAL CONCEPTION TO PRODUCTION. THE DESIGN TEAM HAND SKETCHES AND DRAPES ON A MANNEQUIN TO CREATE UNIQUE DESIGNS HEAVILY INFLUENCED BY CORSETRY. THEN, OUR DESIGNERS SOURCE AND DEVELOP FABRICS TO PRIORITIZE QUALITY & FIT. THE COLLECTION IS ACTIONED INTO CAD FORM WITH TECHNICAL ILLUSTRATORS AND GARMENT TECHNOLOGISTS. OUR TECHNICAL PACKS HAVE INTRICATE DEVELOPMENT DETAILS THAT ARE THEN SENT OFF TO OUR FACTORIES. ONCE SAMPLES ARE CREATED, OUR GARMENT TECHNOLOGISTS HAVE SEVERAL FIT SESSIONS ON FIT MODELS OF ALL DIFFERENT SHAPES AND SIZES. AFTER FITTINGS, OUR PIECES GO THROUGH MULTIPLE REVISIONS IN THE SAMPLE PROCESS, IN ORDER TO GET A FIT THAT FEELS CUSTOM MADE, JUST FOR YOU.

ALL OF OUR PIECES ARE ETHICALLY MADE AND MANUFACTURED. WE HAVE BUILT THE NECESSARY INFRASTRUCTURE TO SUPPORT ETHICAL LABOR. WE HAVE AN INCREDIBLE LARGE TEAM OF ARTISAN SEWERS AND CREATORS, WORKING IN HAPPY AND COMFORTABLE ENVIRONMENTS. WE CHERISH EACH AND EVERY PERSON THAT TOUCHES OUR PRODUCTS IN THE PROCESS, AS WITHOUT THEM, WE WOULD NOT BE HEIRESS.

HEIRESS REMAINS COMMITTED TO ITS SUSTAINABILITY PRACTICES. WE PRODUCE LIMITED BATCHES OF EACH DESIGN IN ORDER TO BE ENVIRONMENTALLY CAUTIOUS AND PREVENT EXCESS WASTE. ONCE A DESIGN SELLS OUT, WE OPEN UP PRE-ORDER TO FURTHER PREVENT WASTE. HEIRESS REMAINS COMMITTED TO SEEKING SUSTAINABLE WAYS TO WORK AND GROW.

OUR FOUNDER